Altramano
Free scanBook a demo
Afdeling

AI for customer service

Sorting incoming questions, answering them from your own knowledge, and only sending once approved.

Those hours go into solving the hard questions in person, instead of into sorting and typing standard answers.

Customer service is a department in Altramano with 10 ready-made templates for sorting and answering incoming questions.

What runs on its own

  • Sorting incoming questions by urgency and subject.
  • Proposing a draft answer from your own knowledge base, with its source.
  • Creating a ticket from a WhatsApp message or a mail.
  • A weekly overview of recurring complaints.
  • Informing customers automatically when a status changes.

10 templates for this department

Every template comes with a manual in plain English. Choose one, point it at one or two integrations, fill in three settings at most.

SjabloonSoortWhat it does
Appointment confirmation and reminderautomation + assistantA new appointment in your table?
First-line responderAI agentAn assistant that answers customer questions from your own documents.
First-line responder (table)AI agentAn assistant that answers customer questions from your table of frequently asked questions and your documents.
Escalation after 24 hoursautomationTickets still set to New after 24 hours land in a manager's mailbox.
Customer message → proposed replyautomationEvery incoming customer message (a mail or a forwarded WhatsApp message) gets a proposed reply from your knowledge base table.
Mailbox → ticket with classification and assignmentautomation + assistantEvery mail in your service mailbox becomes a ticket in a table, with a category, an urgency and a proposal for who picks it up.
No-show follow-upautomationIs an appointment set to No-show?
Return or complaint → solution for approvalautomationA complaint or a return gets a proposed solution; after your approval the reply goes to the customer.
Satisfaction question after closingautomationAfter a ticket is closed the customer gets a short satisfaction question, for approval first.
Frequently asked questions → knowledge base tableautomationEvery week the closed tickets are summarised into new frequently asked questions for your table.

In the Studio

"Make a dashboard from this ticket export: subjects, lead time, customers with the most questions."

AI agents for customer service

  • Customer service agent

    Answers customer questions by mail, chat and WhatsApp from your own knowledge, and hands over to a person when needed.

    Saves, estimated: ± 5 hours a week

  • Request sorter

    Gives every incoming question a label and a priority and puts it with the right colleague.

    Saves, estimated: ± 5 hours a week

  • Complaint handler

    Summarises a complaint, drafts a reply and makes sure the customer gets a solution.

    Saves, estimated: ± 2 hours a week

  • Review responder

    Answers Google reviews in your tone: a thank-you for a good one, an invitation for a poor one.

    Saves, estimated: ± 30 minutes a week

  • Appointment maker

    Books appointments in your calendar, confirms them to the customer and sends a reminder the day before.

    Saves, estimated: ± 2 hours a week

  • Returns handler

    Handles returns from your web shop according to your rules: from request to refund, with a person for the exception.

    Saves, estimated: ± 3 hours a week

  • Satisfaction poller

    Sends a short survey after a job or an order and summarises the answers for you every week.

    Saves, estimated: ± 1 hour a week
All AI agents

Industries where this comes up

What runs on its own in your industry

Free scan · 5 questions

Choose your industry and your department. You see straight away which task we would take over first, and what that saves you per week.

Another industry →

Installation companiesConstruction and contractorsAccountancy and bookkeeping firmsWholesaleTransport and logistics

Choose a department

11 sjablonen voor operations and planningTake the free scan
13 sjablonen voor administration and financeTake the free scan
11 sjablonen voor salesTake the free scan

Work orders from the mail into the planning

Nu

Requests and work orders come in as mail or PDF and are retyped into the planning by hand.

Straks

Every new mail with a work order is read, the details (address, customer, fault, requested date) are put into the planning or a table and the planner gets a notification.

Limit: comes to you first by default.

Saves, estimated

± 3 hours a week

and no retyping errors in addresses and dates

Choose a department

11 sjablonen voor operations and planningTake the free scan
13 sjablonen voor administration and financeTake the free scan
9 sjablonen voor management and officeTake the free scan

Recording additional work from the site

Nu

Additional work is agreed verbally and only missed at the final settlement.

Straks

The site manager sends a photo or a few lines through a form or WhatsApp; an additional-work letter is prepared in the house style, for the project lead's approval and then the customer's.

Limit: comes to you first by default.

Saves, estimated

± 1 hour a week per project

Additional work that would otherwise not be invoiced

Choose a department

13 sjablonen voor administration and financeTake the free scan
26 sjablonen voor reporting and analysisTake the free scan
8 sjablonen voor knowledge and researchTake the free scan

A delivery list per client from the month's receipts

Nu

Staff mail clients for missing receipts and keep track of it in a spreadsheet.

Straks

Per company file it works out which receipts and bank statements are missing; the client gets a friendly list by mail, in your tone, once you have approved it.

Limit: comes to you first by default.

Saves, estimated

± 4 hours a week per member of staff on chasing paperwork

Choose a department

9 sjablonen voor webshop and paymentsTake the free scan
13 sjablonen voor administration and financeTake the free scan
11 sjablonen voor salesTake the free scan

Orders from the webshop into the books

Nu

Webshop orders are entered into the accounting package as invoices by hand.

Straks

Every new order in Shopify or WooCommerce is entered into Exact, Visma or AFAS as a sales order or an invoice, and the payment is matched to it.

Limit: runs by itself; you can look back at everything in Runs.

Saves, estimated

± 5 hours a week

no double entry

Choose a department

11 sjablonen voor operations and planningTake the free scan
13 sjablonen voor administration and financeTake the free scan
9 sjablonen voor documents and communicationTake the free scan

Transport orders from the mail into the planning

Nu

Orders come in as mail or PDF and are retyped into the planning board.

Straks

Every order is read (loading address, unloading address, time window, reference), put into the planning or a table and confirmed to the customer once approved.

Limit: comes to you first by default.

Saves, estimated

± 4 hours a week on planning

Integrations these templates use

One workspace

Everything in one place.

What you see on this page happens in one place. You ask the Studio, automations and AI agents do the work, and what your systems cannot do, you add with an app. Everything works with your Company Brain and with the systems you already have.

Start with what you need now. The rest is already included.

See what is in each tier

You set the limit

What falls within it runs by itself. What falls outside it comes to you first.

For example: it books invoices under €1,000 straight through; above that, they come to you first. You choose that amount yourself. You can look back at everything that has happened.

Frequently asked questions

Does AI answer customers by itself?

Only if you allow it. By default a draft is ready from your own knowledge, with its source; an employee approves it.

Does it work with our ticket system?

Zendesk and Jira are on straight away; Freshdesk, Intercom and Crisp we switch on as soon as you need them. No ticket system? Then the mailbox works with Tables.

What happens with an angry customer?

The automation marks the urgency and the tone and gives the message priority. The answer stays human work.

What if the AI makes a mistake?

You set the limit. Above it, it comes to you first, and you can look back at everything.

Are we allowed to do this with our customer data?

Your own environment is in Amsterdam. If the data has to stay in the EU, Altramano only uses providers that process in the EU.

Last updated:

Getting started

Book a demoExamples of AI agentsAll templates