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Automation + assistantMailbox → ticket with classification and assignment

Turning mail into tickets automatically with AI

Every mail in your service mailbox becomes a ticket in a table, with a category, an urgency and a proposal for who picks it up.

Mailbox → ticket with classification and assignment is automation with an AI agent alongside in Altramano for customer service: every mail in your service mailbox becomes a ticket in a table, with a category, an urgency and a proposal for who picks it up.

It works with Microsoft Outlook.

Automation with an AI agent alongside · department Customer service

What it does

Every new mail in the folder you choose becomes a row in the "Tickets" table: a category (question, complaint, fault, order), an urgency and a short summary. The colleague who picks it up gets a notification.

What you need

  • Microsoft Outlook — find, send, answer and draft mail in Outlook and pull attachments, with a trigger on new mail, connected through logging in to the service.

How does turning mail into tickets automatically work with AI?

An AI agent works with its own instructions and its own sources, which you start in the Studio or from an automation.

Every new mail in the folder you choose becomes a row in the "Tickets" table: a category (question, complaint, fault, order), an urgency and a short summary. The colleague who picks it up gets a notification.

Microsoft Outlook: find, send, answer and draft mail in Outlook and pull attachments, with a trigger on new mail.

Everything runs in your own environment in Amsterdam. You set the limit: what falls within it runs by itself; what falls outside it comes to you first. Every run is there to read back step by step in Runs.

Read what an AI agent does for your team

Who it's for

For customer service: sorting incoming questions, answering them from your own knowledge, and only sending once approved. Those hours go into solving the hard questions in person, instead of into sorting and typing standard answers.

This department comes into play in healthcare practices and providers, hospitality, retail and webshops, IT and software companies, property and estate agents, cleaning and facilities, car dealers and garages and training providers.

How to install it

  1. Choose the template in your environment under Templates.
  2. Point at the integrations, fill in the settings and give the AI agent its sources.
  3. Test with an example and say yes before the automation goes live.

The full manual (what it is for, what you get, what you need, step by step, testing, errors with cause and remedy) sits with the template in your own environment.

Use this templateBook a demo

Frequently asked questions

What do I need for Mailbox → ticket with classification and assignment?

Microsoft Outlook and a Altramano environment.

Which department is Mailbox → ticket with classification and assignment for?

Customer service, in industries such as healthcare practices and providers, hospitality and retail and webshops.

Why a pair?

The automation makes sure the work arrives on time; the AI agent then helps you with the content. Together they cover the whole task.

Does anything go out without me seeing it?

Everything that goes out is set to approve first by default.

More for customer service

SjabloonSoortWhat it does
No-show follow-upautomationIs an appointment set to No-show?
Return or complaint → solution for approvalautomationA complaint or a return gets a proposed solution; after your approval the reply goes to the customer.
Satisfaction question after closingautomationAfter a ticket is closed the customer gets a short satisfaction question, for approval first.
All 10 templates for customer service

Templates are updated in your Altramano environment.

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