Satisfaction poller
Sends a short survey after a job or an order and summarises the answers for you every week.
Saves, estimated: ± 1 hour a week
Satisfaction poller is an AI agent from Altramano for customer service. An AI agent does a task that involves reading, assessing or writing, such as assessing an enquiry or drafting a reply. It puts it in front of you, or does it itself if you want it to.
What it does
- Sees that a job has been finished or an order delivered.
- Sends the customer a short survey of two or three questions, in your tone.
- Collects the answers and summarises them weekly: score, compliments, points to improve.
- Reports a dissatisfied customer at once, so you can call.
An example
- In
- Fourteen finished jobs in one week.
- Out
- Nine completed surveys, an average of 8.4, two points to improve and one note to call.
Integrations it uses
Google FormsReceive answers from Google Forms as soon as someone fills the form in.
TypeformReceive answers from Typeform as soon as someone fills the form in.
GmailFind, send and answer mail in Gmail, with a trigger on new mail.
Microsoft OutlookFind, send, answer and draft mail in Outlook and pull attachments, with a trigger on new mail.
Google SheetsRead, add and update rows in Google Sheets, with a trigger on a new row.
Where the limit lies
The survey goes by itself according to your rules; a reaction to a dissatisfied customer is yours.
Templates it bundles
| Sjabloon | Soort | What it does |
|---|---|---|
| Satisfaction question after closing | automation | After a ticket is closed the customer gets a short satisfaction question, for approval first. |
| Survey → weekly analysis | automation | Answers to your survey (a form) land in a table; every week an analysis with the common thread. |
| Review request after delivery | automation | A week after a delivery, a friendly request for a review, for approval first. |
Frequently asked questions
How do I stop customers getting a survey too often?
You set a minimum interval per customer, for instance once every six months.
Can I choose the questions myself?
Yes. Two or three short questions work best. You decide the questions and the tone.
What happens with a low score?
Then you get a note at once with the answer attached. So you call the customer while it is still fresh.