Can I adjust a template?
Yes. A template is a starting point. You adjust steps, texts and settings in the builder, or you ask the Studio to make the change. The original stays available.
What if a template does not quite fit?
Then you describe in the Studio what should be different. Often it is one extra step or a different integration. If it really does not fit, you build your own version in an afternoon.
Does a template go live straight away?
No. You test with an example first, and the automation only goes live once you have approved it. By default everything that goes out is set to approve first. You decide where the limit lies.
Are new templates added?
Yes, and they appear in your environment straight away. The number and the split per department are kept up to date on this page.