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AI automation for retail and webshops

Orders, returns and questions come from the webshop, the marketplace and the mail.

Those hours go into your range and your customers, instead of into moving orders and returns across.

5automations that make the difference
Retail and webshops

Altramano is the AI workplace for retail and webshops: you connect your mail, your planning and your accounting, and ask in plain language for what you need. Automations, AI agents and apps do the work in between, in your own environment and within the limit you set.

All of it has to reach the books and the stock.

You just ask for it

This is how it sounds at your shop or webshop. You ask in plain language for what you need. Altramano takes care of it, within the limit you set.

  • Something comes in

    “Handle every return request.”

    Automation
  • Invoices

    “Put orders into the books and update the stock.”

    Automation
  • Follow-up

    “Sort customer questions and prepare a reply.”

    AI agent
  • An app alongside

    “Keep track of stock in an app of our own.”

    App

In your Company Brain: your returns policy, delivery times and tone. Everything above sticks to it.

What is the Company Brain?

Five automations that make the difference

Orders into the books and the stock

Now

Orders are entered as invoices by hand and stock is kept separately.

With Altramano

Every order goes into the books with the payment matched to it; stock is updated.

Saves, estimated± 5 hours a week.
Integrations · LimitShopify or WooCommerce, Mollie or Stripe, accounting packageLimit: runs by itself; you can look back at everything in Runs.

± 5 hours a week

Handling returns

Now

Return requests come in by mail and are processed by hand.

With Altramano

Every return request is read, an answer with instructions is ready and the return lands in a table; once it arrives the credit note is prepared for approval.

Saves, estimated± 2 hours a week.
Integrations · Limitmailbox, Tables, accounting packageLimit: comes to you first by default.

Sorting and answering customer questions

Now

Questions about delivery and products pile up.

With Altramano

Questions are sorted by subject and urgency; a draft answer is ready from your own product information and delivery policy.

Saves, estimated± 3 hours a week.
Integrations · Limitmailbox, SharePoint or DriveLimit: comes to you first by default.

Stock notifications and a proposed order

Now

Shortages only show up when an order comes in.

With Altramano

When stock runs low, a notification with a proposed order to the supplier.

Saves, estimatedFewer lost sales; ± 1 hour a week.
Integrations · Limitwebshop, Teams or mailboxLimit: comes to you first by default.

Daily revenue in Teams

Now

Figures are looked up in the webshop dashboard.

With Altramano

Every morning a message: yesterday's revenue, bestsellers, return rate.

Saves, estimated± 1.5 hours a week.
Integrations · Limitwebshop, Teams or SlackLimit: runs by itself; you can look back at everything in Runs.

Figures without an evening in Excel

"Make a dashboard from this webshop export: revenue per product group, return rate and margin."

Departments this belongs to

Webshop and payments9 sjablonenCustomer service10 sjablonenReporting and analysis26 sjablonen

AI agents for retail and webshops

  • Customer service agent

    Answers customer questions by mail, chat and WhatsApp from your own knowledge, and hands over to a person when needed.

    Saves, estimated: ± 5 hours a week

  • Returns handler

    Handles returns from your web shop according to your rules: from request to refund, with a person for the exception.

    Saves, estimated: ± 3 hours a week

  • Stock monitor

    Flags shortages in your stock and prepares an order proposal with the regular supplier.

    Saves, estimated: ± 1 hour a week, and fewer lost sales

  • Product describer

    Writes product texts and attributes for your web shop from the supplier's data, in your style.

    Benefit: Web shop product texts from supplier data.

  • Order monitor

    Flags orders that get stuck: not paid, not shipped or in transit too long.

    Saves, estimated: ± 5 hours a week

  • Payment reconciler

    Reconciles the payments of Mollie and Stripe with your accounts, including the fees and the payouts.

    Saves, estimated: ± 2 hours a week
All AI agents

What runs on its own in your industry

Free scan · 5 questions

Choose your industry and your department. You see straight away which task we would take over first, and what that saves you per week.

Another industry →

Installation companiesConstruction and contractorsAccountancy and bookkeeping firmsWholesaleTransport and logisticsRetail and webshops

Choose a department

11 sjablonen voor operations and planningTake the free scan
13 sjablonen voor administration and financeTake the free scan
11 sjablonen voor salesTake the free scan

Work orders from the mail into the planning

Nu

Requests and work orders come in as mail or PDF and are retyped into the planning by hand.

Straks

Every new mail with a work order is read, the details (address, customer, fault, requested date) are put into the planning or a table and the planner gets a notification.

Limit: comes to you first by default.

Saves, estimated

± 3 hours a week

and no retyping errors in addresses and dates

Choose a department

11 sjablonen voor operations and planningTake the free scan
13 sjablonen voor administration and financeTake the free scan
9 sjablonen voor management and officeTake the free scan

Recording additional work from the site

Nu

Additional work is agreed verbally and only missed at the final settlement.

Straks

The site manager sends a photo or a few lines through a form or WhatsApp; an additional-work letter is prepared in the house style, for the project lead's approval and then the customer's.

Limit: comes to you first by default.

Saves, estimated

± 1 hour a week per project

Additional work that would otherwise not be invoiced

Choose a department

13 sjablonen voor administration and financeTake the free scan
26 sjablonen voor reporting and analysisTake the free scan
8 sjablonen voor knowledge and researchTake the free scan

A delivery list per client from the month's receipts

Nu

Staff mail clients for missing receipts and keep track of it in a spreadsheet.

Straks

Per company file it works out which receipts and bank statements are missing; the client gets a friendly list by mail, in your tone, once you have approved it.

Limit: comes to you first by default.

Saves, estimated

± 4 hours a week per member of staff on chasing paperwork

Choose a department

9 sjablonen voor webshop and paymentsTake the free scan
13 sjablonen voor administration and financeTake the free scan
11 sjablonen voor salesTake the free scan

Orders from the webshop into the books

Nu

Webshop orders are entered into the accounting package as invoices by hand.

Straks

Every new order in Shopify or WooCommerce is entered into Exact, Visma or AFAS as a sales order or an invoice, and the payment is matched to it.

Limit: runs by itself; you can look back at everything in Runs.

Saves, estimated

± 5 hours a week

no double entry

Choose a department

11 sjablonen voor operations and planningTake the free scan
13 sjablonen voor administration and financeTake the free scan
9 sjablonen voor documents and communicationTake the free scan

Transport orders from the mail into the planning

Nu

Orders come in as mail or PDF and are retyped into the planning board.

Straks

Every order is read (loading address, unloading address, time window, reference), put into the planning or a table and confirmed to the customer once approved.

Limit: comes to you first by default.

Saves, estimated

± 4 hours a week on planning

Choose a department

9 sjablonen voor webshop and paymentsTake the free scan
10 sjablonen voor customer serviceTake the free scan
26 sjablonen voor reporting and analysisTake the free scan

Orders into the books and the stock

Nu

Orders are entered as invoices by hand and stock is kept separately.

Straks

Every order goes into the books with the payment matched to it; stock is updated.

Limit: runs by itself; you can look back at everything in Runs.

Saves, estimated

± 5 hours a week

One workspace

Everything in one place.

What you see on this page happens in one place. You ask the Studio, automations and AI agents do the work, and what your systems cannot do, you add with an app. Everything works with your Company Brain and with the systems you already have.

Start with what you need now. The rest is already included.

See what is in each tier

You set the limit

What falls within it runs by itself. What falls outside it comes to you first.

For example: it books invoices under €1,000 straight through; above that, they come to you first. You choose that amount yourself. You can look back at everything that has happened.

Frequently asked questions

We also sell on bol.com. Can that come along?

Through the general HTTP connection, usually yes; in the demo we look at what the platform offers.

Does AI answer customers by itself?

Only if you want it to. By default a draft is ready for you to approve.

Does it work with our accounting package?

Visma, Exact, Basecone and AFAS are full integrations.

What if the AI makes a mistake?

You set the limit. Above it, it comes to you first, and you can look back at everything.

Is this yet another system?

No. Your systems stay. Altramano does the work between them, and builds what you are missing.

Are we allowed to do this with our customer data?

Your own environment is in Amsterdam. If the data has to stay in the EU, Altramano only uses providers that process in the EU.

Last updated:

Where to next

Want to see how this works for you?

In a 30-minute demo we run one of these five on your own systems.

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