Returns handler
Handles returns from your web shop according to your rules: from request to refund, with a person for the exception.
Saves, estimated: ± 3 hours a week
Returns handler is an AI agent from Altramano for customer service. An AI agent does a task that involves reading, assessing or writing, such as assessing an enquiry or drafting a reply. It puts it in front of you, or does it itself if you want it to.
What it does
- Reads a return request and looks up the order.
- Tests it against your returns policy: period, condition of the product, reason.
- Sends the customer the instructions and the return label.
- Sets up the refund once the parcel is in, and puts exceptions in front of you.
An example
- In
- A customer wants to return a jacket, 20 days after delivery, with the label still on.
- Out
- A confirmation with a return label, and after receipt a refund of €89.95 ready for approval.
Integrations it uses
ShopifyOrders, customers and products in Shopify, with triggers on new orders and customers.
WooCommerceOrders, customers and products in WooCommerce, with triggers on new orders.
ZendeskCreate, update and follow tickets in Zendesk, with triggers on new or changed tickets.
MolliePayments, orders, refunds, customers and invoices in Mollie, with triggers on every payment status.
StripePayments, customers, subscriptions and invoices in Stripe, with triggers on payments, failed direct debits and cancellations.
GmailFind, send and answer mail in Gmail, with a trigger on new mail.
bol.com RetailerReading orders, shipments, returns, offers, LVB stock and invoices from your bol seller account, updating stock and price, registering shipments and handling returns, with a trigger on every new order.
SendcloudReading shipments, orders, returns and shipping options in Sendcloud, registering or cancelling shipments, creating orders and returns and pulling track and trace, with a trigger on every new or changed shipment.
MyParcelCreating, searching and deleting shipments in MyParcel, pulling labels and track and trace and making return links, with a trigger on every new or changed shipment.
CCV ShopReading orders, products, customers, invoices and returns from your CCV Shop webshop, creating and updating orders and updating products, with a trigger on every new order.
BuckarooCreating payment requests and refunds in Buckaroo, pulling transaction statuses and invoice information, checking an IBAN and cancelling an open payment request, with a trigger on every status change.
MultiSafepayCreating, updating and cancelling payment orders and payment links in MultiSafepay, capturing and refunding payments and pulling transactions, with a trigger on every new or changed transaction.
Pay.Creating payment orders and payment links at Pay., following the order status, capturing, releasing or aborting orders and refunding transactions, with a trigger on every status change of an order.
AdyenCreating, following and revoking payment links at Adyen, pulling payment methods, capturing, refunding or cancelling payments, with a trigger on every status change of a payment link.
PostNLCreating labels and barcodes, confirming and tracking shipments, pulling the signature for receipt, checking addresses and requesting pick-up points and delivery slots at PostNL, with a trigger on every status change of a shipment.
ChannelEnginePulling and confirming marketplace orders, registering shipments, returns and cancellations and updating products, price and stock in ChannelEngine, with a trigger on every new order.
Where the limit lies
A return within the rules it handles; the refund and every exception wait for your approval.
Templates it bundles
| Sjabloon | Soort | What it does |
|---|---|---|
| Return or complaint → solution for approval | automation | A complaint or a return gets a proposed solution; after your approval the reply goes to the customer. |
| Returns policy | AI agent | An assistant that answers questions about returns, exchanges and warranty according to your own terms. |
| Refund → approval | automation | A refund request goes past you first; once approved the customer is notified and administration gets the instruction. |
Industries where this comes up
Frequently asked questions
Does it refund by itself?
No. It sets the refund up in your web shop or payment platform; you say yes. You can later make that automatic per amount.
What if the customer is outside the period?
Then it follows your policy: decline with a polite message, or put it in front of you. You choose what the rule is.
Does it work with my web shop?
With Shopify and WooCommerce. With another web shop it reads the orders from the mail or an export.