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AutomationFrequently asked questions → knowledge base table

Deriving frequently asked questions from tickets with AI

Every week the closed tickets are summarised into new frequently asked questions for your table.

Frequently asked questions → knowledge base table is ready-made automation in Altramano for customer service: every week the closed tickets are summarised into new frequently asked questions for your table.

It works with Microsoft Outlook.

Ready-made automation · department Customer service

What it does

Every Friday this automation reads the week's closed tickets and proposes new questions and answers for the "Frequently asked questions" table. You get the proposal by mail and put it in the table (or have the assistant do it).

What you need

  • Microsoft Outlook — find, send, answer and draft mail in Outlook and pull attachments, with a trigger on new mail, connected through logging in to the service.

How does deriving frequently asked questions from tickets work with AI?

An automation runs in your own environment with fixed steps, the same every time.

Every Friday this automation reads the week's closed tickets and proposes new questions and answers for the "Frequently asked questions" table. You get the proposal by mail and put it in the table (or have the assistant do it).

Microsoft Outlook: find, send, answer and draft mail in Outlook and pull attachments, with a trigger on new mail.

Everything runs in your own environment in Amsterdam. You set the limit: what falls within it runs by itself; what falls outside it comes to you first. Every run is there to read back step by step in Runs.

Read what an AI agent does for your team

Who it's for

For customer service: sorting incoming questions, answering them from your own knowledge, and only sending once approved. Those hours go into solving the hard questions in person, instead of into sorting and typing standard answers.

This department comes into play in healthcare practices and providers, hospitality, retail and webshops, IT and software companies, property and estate agents, cleaning and facilities, car dealers and garages and training providers.

How to install it

  1. Choose the template in your environment under Templates.
  2. Point at the integrations it needs and fill in at most three settings.
  3. Test with an example, read the run back and say yes before it goes live.

The full manual (what it is for, what you get, what you need, step by step, testing, errors with cause and remedy) sits with the template in your own environment.

Use this templateBook a demo

Frequently asked questions

What do I need for Frequently asked questions → knowledge base table?

Microsoft Outlook and a Altramano environment.

Which department is Frequently asked questions → knowledge base table for?

Customer service, in industries such as healthcare practices and providers, hospitality and retail and webshops.

Does anything go out without me seeing it?

Everything that goes out is set to approve first by default. You can switch that step off per automation once you trust it.

What if something goes wrong?

The run stops, you get a notification, and in Runs you see step by step what happened. The manual names the errors you may meet, with cause and solution.

More for customer service

SjabloonSoortWhat it does
Appointment confirmation and reminderautomation + assistantA new appointment in your table?
First-line responderAI agentAn assistant that answers customer questions from your own documents.
First-line responder (table)AI agentAn assistant that answers customer questions from your table of frequently asked questions and your documents.
All 10 templates for customer service

Templates are updated in your Altramano environment.

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