Review responder
Answers Google reviews in your tone: a thank-you for a good one, an invitation for a poor one.
Saves, estimated: ± 30 minutes a week
Review responder is an AI agent from Altramano for customer service. An AI agent does a task that involves reading, assessing or writing, such as assessing an enquiry or drafting a reply. It puts it in front of you, or does it itself if you want it to.
What it does
- Sees every new review on your Google Business Profile.
- Writes a short answer in your tone, fitting what the customer wrote.
- Puts an invitation to get in touch under a poor review, never an argument.
- Reports a review that calls for a real reaction to you.
An example
- In
- A two-star review: the work was good, but the engineer arrived an hour late.
- Out
- An answer with an apology for the wait and an invitation to call, for approval.
Where the limit lies
Answers to four- or five-star reviews can go by themselves; an answer to a lower review passes you first.
Templates it bundles
| Sjabloon | Soort | What it does |
|---|---|---|
| Google reviews → reply for approval | automation | A new Google review? |
Frequently asked questions
Does it argue with an angry customer?
Never. Under a poor review it invites the customer to get in touch and leaves the rest to you.
Does it not sound like a robot?
It writes in your tone, briefly and differently for each review. You give a few examples of how you answer.
Does this also work for other platforms?
Now for your Google Business Profile. Reviews that arrive by mail can be picked up by the Customer service agent.