Appointment maker
Books appointments in your calendar, confirms them to the customer and sends a reminder the day before.
Saves, estimated: ± 2 hours a week
Appointment maker is an AI agent from Altramano for customer service. An AI agent does a task that involves reading, assessing or writing, such as assessing an enquiry or drafting a reply. It puts it in front of you, or does it itself if you want it to.
What it does
- Reads a request for an appointment from mail, your website or WhatsApp.
- Looks in your calendar for free slots according to your rules.
- Offers the customer two or three times and puts the chosen appointment in the calendar.
- Sends a confirmation and a reminder, and handles a rescheduling.
An example
- In
- A mail: can the service visit be next week, preferably in the morning?
- Out
- Three morning slots offered, the chosen appointment in the calendar, a confirmation and a reminder the day before.
Integrations it uses
Google CalendarCreate, search and update events in Google Calendar, with triggers on new or changed events.
Microsoft Outlook CalendarCreate, search and update events in the Outlook calendar, with triggers on new events.
CalendlyReceive appointments from Calendly as soon as they are booked or cancelled.
GmailFind, send and answer mail in Gmail, with a trigger on new mail.
Microsoft OutlookFind, send, answer and draft mail in Outlook and pull attachments, with a trigger on new mail.
WhatsApp BusinessSend and receive messages through WhatsApp Business, with a trigger on a new message.
CM.comSending SMS, WhatsApp and other messages through the Business Messaging API of CM.com, as a step in an automation or an AI agent.
Where the limit lies
The proposal and the confirmation can go by themselves within the rules you set; an appointment outside those rules it puts in front of you first.
Templates it bundles
| Sjabloon | Soort | What it does |
|---|---|---|
| Appointment confirmation and reminder | automation + assistant | A new appointment in your table? |
| No-show follow-up | automation | Is an appointment set to No-show? |
Industries where this comes up
Frequently asked questions
Can it plan per employee?
Yes. You give the working hours and the type of appointments per colleague, and it takes that into account.
What if a customer does not turn up?
Then it sends a message to make a new appointment, in your tone, and reports it to you.
Does it see travel time too?
Yes, if you set it. Between two on-site appointments it then keeps time free.