Altramano
Free scanBook a demo
AutomationReturn or complaint → solution for approval

Handling complaints and returns with AI

A complaint or a return gets a proposed solution; after your approval the reply goes to the customer.

Return or complaint → solution for approval is ready-made automation in Altramano for customer service: a complaint or a return gets a proposed solution; after your approval the reply goes to the customer.

It works with Microsoft Outlook.

Ready-made automation · department Customer service

What it does

Mails in the folder you choose (complaints, returns) get a proposal: what we offer (a repair, a replacement, a credit note) and a draft reply. You approve; then the reply goes to the customer.

What you need

  • Microsoft Outlook — find, send, answer and draft mail in Outlook and pull attachments, with a trigger on new mail, connected through logging in to the service.
  • Everything that goes out, this template puts to you first: you say yes before anything leaves.

How does handling complaints and returns work with AI?

An automation runs in your own environment with fixed steps, the same every time.

Mails in the folder you choose (complaints, returns) get a proposal: what we offer (a repair, a replacement, a credit note) and a draft reply. You approve; then the reply goes to the customer.

Microsoft Outlook: find, send, answer and draft mail in Outlook and pull attachments, with a trigger on new mail.

Everything that goes out, this template puts to you first: you say yes before anything leaves.

Everything runs in your own environment in Amsterdam. You set the limit: what falls within it runs by itself; what falls outside it comes to you first. Every run is there to read back step by step in Runs.

Read what an AI agent does for your team

Who it's for

For customer service: sorting incoming questions, answering them from your own knowledge, and only sending once approved. Those hours go into solving the hard questions in person, instead of into sorting and typing standard answers.

This department comes into play in healthcare practices and providers, hospitality, retail and webshops, IT and software companies, property and estate agents, cleaning and facilities, car dealers and garages and training providers.

How to install it

  1. Choose the template in your environment under Templates.
  2. Point at the integrations it needs and fill in at most three settings.
  3. Test with an example, read the run back and say yes before it goes live.

The full manual (what it is for, what you get, what you need, step by step, testing, errors with cause and remedy) sits with the template in your own environment.

Use this templateBook a demo

Frequently asked questions

What do I need for Return or complaint → solution for approval?

Microsoft Outlook and a Altramano environment. The approval step is on.

Which department is Return or complaint → solution for approval for?

Customer service, in industries such as healthcare practices and providers, hospitality and retail and webshops.

Does anything go out without me seeing it?

Everything that goes out is set to approve first by default. You can switch that step off per automation once you trust it.

What if something goes wrong?

The run stops, you get a notification, and in Runs you see step by step what happened. The manual names the errors you may meet, with cause and solution.

More for customer service

SjabloonSoortWhat it does
Satisfaction question after closingautomationAfter a ticket is closed the customer gets a short satisfaction question, for approval first.
Frequently asked questions → knowledge base tableautomationEvery week the closed tickets are summarised into new frequently asked questions for your table.
Appointment confirmation and reminderautomation + assistantA new appointment in your table?
All 10 templates for customer service

Templates are updated in your Altramano environment.

Last updated: