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AI agentReturns policy

Answering questions about returns with AI

An assistant that answers questions about returns, exchanges and warranty according to your own terms.

Returns policy is AI agent in Altramano for webshop and payments: an assistant that answers questions about returns, exchanges and warranty according to your own terms.

It works with Microsoft Outlook.

AI agent · department Webshop and payments

What it does

Upload your returns and warranty terms to the knowledge base. The assistant explains in plain language what is possible and what is not, step by step, and drafts a reply to the customer on request.

What you need

  • Microsoft Outlook — find, send, answer and draft mail in Outlook and pull attachments, with a trigger on new mail, connected through logging in to the service.
  • Everything that goes out, this template puts to you first: you say yes before anything leaves.

How does answering questions about returns work with AI?

An AI agent works with its own instructions and its own sources, which you start in the Studio or from an automation.

Upload your returns and warranty terms to the knowledge base. The assistant explains in plain language what is possible and what is not, step by step, and drafts a reply to the customer on request.

Microsoft Outlook: find, send, answer and draft mail in Outlook and pull attachments, with a trigger on new mail.

Everything that goes out, this template puts to you first: you say yes before anything leaves.

Everything runs in your own environment in Amsterdam. You set the limit: what falls within it runs by itself; what falls outside it comes to you first. Every run is there to read back step by step in Runs.

Read what an AI agent does for your team

Who it's for

For webshop and payments: orders into the books and the planning, payments matched to invoices, stock in view. Those hours go into your range and your customers, instead of into hunting down orders and payments.

This department comes into play in wholesale and retail and webshops.

How to install it

  1. Choose the template in your environment under Templates.
  2. Give the AI agent its sources: documents, a mailbox or a table.
  3. Try it in the Studio and adjust the instructions wherever you like.

The full manual (what it is for, what you get, what you need, step by step, testing, errors with cause and remedy) sits with the template in your own environment.

Use this templateBook a demo

Frequently asked questions

What do I need for Returns policy?

Microsoft Outlook and a Altramano environment. The approval step is on.

Which department is Returns policy for?

Webshop and payments, in industries such as wholesale and retail and webshops.

What is an AI agent?

An AI agent does a task that involves reading, assessing or writing, such as assessing an enquiry or drafting a reply. It puts it in front of you, or does it itself if you want it to. It works with its own instructions, sources and tools. You start it in the Studio or from an automation.

Does it make answers up?

It works only with the sources you give it and refers to them. If something is not in there, it says so.

More for webshop and payments

SjabloonSoortWhat it does
Review after deliveryautomationSeven days after delivery, a review request, for approval.
Refund → approvalautomationA refund request goes past you first; once approved the customer is notified and administration gets the instruction.
Abandoned basket → reminderautomationA day after an abandoned basket, a friendly reminder, for approval.
All 9 templates for webshop and payments

Templates are updated in your Altramano environment.

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