Order monitor
Flags orders that get stuck: not paid, not shipped or in transit too long.
Saves, estimated: ± 5 hours a week
Order monitor is an AI agent from Altramano for webshop and payments. An AI agent does a task that involves reading, assessing or writing, such as assessing an enquiry or drafting a reply. It puts it in front of you, or does it itself if you want it to.
What it does
- Reads the orders from your web shop and their status every day.
- Sees an order that stays in the same step too long.
- Reports it with the order attached: what is missing, since when.
- Drafts a message to the customer when the delivery is late.
An example
- In
- An order three days old, paid, but not yet shipped.
- Out
- A note to the warehouse and a message to the customer about the delay, for approval.
Integrations it uses
ShopifyOrders, customers and products in Shopify, with triggers on new orders and customers.
WooCommerceOrders, customers and products in WooCommerce, with triggers on new orders.
MolliePayments, orders, refunds, customers and invoices in Mollie, with triggers on every payment status.
StripePayments, customers, subscriptions and invoices in Stripe, with triggers on payments, failed direct debits and cancellations.
GmailFind, send and answer mail in Gmail, with a trigger on new mail.
SlackSend messages to channels and people in Slack, with triggers on new messages and reactions.
bol.com RetailerReading orders, shipments, returns, offers, LVB stock and invoices from your bol seller account, updating stock and price, registering shipments and handling returns, with a trigger on every new order.
SendcloudReading shipments, orders, returns and shipping options in Sendcloud, registering or cancelling shipments, creating orders and returns and pulling track and trace, with a trigger on every new or changed shipment.
MyParcelCreating, searching and deleting shipments in MyParcel, pulling labels and track and trace and making return links, with a trigger on every new or changed shipment.
PicqerReading products, orders, customers, picklists and purchase orders in Picqer, creating products, customers and orders and processing orders, with a trigger on every new order.
Lightspeed eCom (C-Series)Reading orders, customers, products, shipments and invoices from your Lightspeed eCom webshop, updating orders, products and shipments and creating customers, with a trigger on every new order.
CCV ShopReading orders, products, customers, invoices and returns from your CCV Shop webshop, creating and updating orders and updating products, with a trigger on every new order.
BuckarooCreating payment requests and refunds in Buckaroo, pulling transaction statuses and invoice information, checking an IBAN and cancelling an open payment request, with a trigger on every status change.
MultiSafepayCreating, updating and cancelling payment orders and payment links in MultiSafepay, capturing and refunding payments and pulling transactions, with a trigger on every new or changed transaction.
Pay.Creating payment orders and payment links at Pay., following the order status, capturing, releasing or aborting orders and refunding transactions, with a trigger on every status change of an order.
AdyenCreating, following and revoking payment links at Adyen, pulling payment methods, capturing, refunding or cancelling payments, with a trigger on every status change of a payment link.
PostNLCreating labels and barcodes, confirming and tracking shipments, pulling the signature for receipt, checking addresses and requesting pick-up points and delivery slots at PostNL, with a trigger on every status change of a shipment.
ChannelEnginePulling and confirming marketplace orders, registering shipments, returns and cancellations and updating products, price and stock in ChannelEngine, with a trigger on every new order.
Where the limit lies
A message to a customer passes you; a note to your own team goes by itself.
Templates it bundles
| Sjabloon | Soort | What it does |
|---|---|---|
| Order → confirmation and table | automation + assistant | Every order (through a webhook from your webshop) lands in a table and the customer gets a confirmation, for approval. |
| Daily revenue | automation | Every morning, yesterday's revenue from your orders table: the count, the amount, the top products. |
Industries where this comes up
Frequently asked questions
What is too long?
You set that per step: for instance a day between payment and shipping, and five days in transit.
Does it see failed payments too?
Yes, through Mollie or Stripe. An order without payment after an hour gets a note.
Can it follow the carrier?
If the web shop keeps the tracking number, it reads that too.