WhatsApp assistant
Answers questions through WhatsApp Business from your own knowledge and hands over to a person when needed.
Saves, estimated: ± 3 hours a week
WhatsApp assistant is an AI agent from Altramano for social media. An AI agent does a task that involves reading, assessing or writing, such as assessing an enquiry or drafting a reply. It puts it in front of you, or does it itself if you want it to.
What it does
- Reads every message that arrives on your business WhatsApp number.
- Answers what is in your documents and frequently asked questions, briefly and in your tone.
- Hands over to a colleague when it does not know or when the customer asks for it.
- Lets the customer know when to expect an answer from a person.
An example
- In
- A message on a Saturday afternoon: are you open on Monday and can I drop in without an appointment?
- Out
- An answer with the opening hours and the rule for dropping in, at once, in your tone.
Where the limit lies
You choose per type of question whether it answers itself or passes a colleague first. Everything about money passes a person.
Templates it bundles
| Sjabloon | Soort | What it does |
|---|---|---|
| First-line responder | AI agent | An assistant that answers customer questions from your own documents. |
Industries where this comes up
Frequently asked questions
Does this work with my ordinary WhatsApp?
With WhatsApp Business, on a business number. Not with a private number.
How does the customer know they are talking to an agent?
It says so in its first message, and tells when a person takes over.
What if someone sends a complaint outside office hours?
Then it confirms receipt and sets the complaint up for the colleague the next morning.