Comment manager
Answers comments and messages on your social media in your tone, or passes them on to a colleague.
Saves, estimated: ± 1 hour a week
Comment manager is an AI agent from Altramano for social media. An AI agent does a task that involves reading, assessing or writing, such as assessing an enquiry or drafting a reply. It puts it in front of you, or does it itself if you want it to.
What it does
- Reads the comments and messages on your pages.
- Answers a question or a compliment briefly, in your tone.
- Passes a complaint or a sales question on to the right colleague.
- Reports a comment that needs attention, such as a negative message that many people see.
An example
- In
- Twelve comments under a post about a new product, including two questions about the price.
- Out
- Ten short answers for approval and two price questions passed on to sales.
Where the limit lies
Answers to questions and compliments can go by themselves; anything sensitive passes a person.
Templates it bundles
| Sjabloon | Soort | What it does |
|---|---|---|
| Comments → proposed reply | automation | New comments on your posts get a proposed reply in your mailbox; you post the answer. |
| Community responder | AI agent | An assistant that answers comments and messages from followers in the tone of your brand. |
Frequently asked questions
Does it argue?
No. Under a negative comment it answers briefly and politely and invites the person to get in touch. The rest is up to you.
Does it see private messages too?
Yes, on the pages you connect. A private message with a question it answers like a comment.
Can I see what it has said?
Yes. Every answer is in your environment, with the message it answered.