Connecting CM.com with Altramano means: the CM.com integration connects Altramano to your CM.com account through a product token. An automation or an agent sends SMS and WhatsApp messages with it, all in your own environment in Amsterdam and with approval wherever you want it.
Confirmations are sent by hand or forgotten.
With a new appointment in the calendar a confirmation goes to the customer by SMS or WhatsApp through CM.com.
Customers do not turn up because nobody reminds them.
A day before the appointment a reminder goes out through CM.com; the customer's reply lands in your mailbox.
Reminders only go by mail and are not read.
With an invoice that has been open too long, a short reminder through WhatsApp is ready in your tone.
An urgent report stays in the mailbox.
An urgent report from a form or a mail is sent as an SMS through CM.com to the colleague on duty.
The customer calls to ask where their parcel is.
As soon as a shipment is on its way, the track-and-trace link goes to the customer by SMS through CM.com.
An appointment confirmation by SMS. Now: confirmations are sent by hand or forgotten. With Altramano: with a new appointment in the calendar a confirmation goes to the customer by SMS or WhatsApp through CM.com. The agent does this with CM.com through API key, in your own environment in Amsterdam. Whatever goes out or gets booked, it puts to you first: you say yes, then it runs. Every run is in Runs.
With the product token of your CM.com account (Messaging Gateway → API settings). The token is stored encrypted.
Only in steps you set up without approval, such as a confirmation. A message with content in CM.com is ready by default and waits for a yes; every run is in Runs.
Yes: create a new product token in CM.com or delete the integration in Altramano under Integrations. Both take effect immediately.
Yes. You choose it in your environment under Integrations and connect in a few minutes.
Then there is the general HTTP integration, or we extend the integration if the system has an API.
