AI customer service: a chatbot for your website and WhatsApp
AI customer service is a chatbot that answers from your own knowledge, on your website, by mail and in WhatsApp, day and night. Four agents take it over: the first question, the WhatsApp message, the complaint and the review. Everything about money and complaints passes a person.
- Day and nightCustomer service agentAnswers by mail and chat, from your own knowledge.
- On a WhatsApp messageWhatsApp assistantAn answer or a handover to a colleague.
- On a complaintComplaint handlerA summary and a draft reply.
- On a new reviewReview responderA reply in your tone.
These agents take it over
Customer service agent
Answers customer questions by mail, chat and WhatsApp from your own knowledge, and hands over to a person when needed.
Saves, estimated: ± 5 hours a weekWhatsApp assistant
Answers questions through WhatsApp Business from your own knowledge and hands over to a person when needed.
Saves, estimated: ± 3 hours a weekComplaint handler
Summarises a complaint, drafts a reply and makes sure the customer gets a solution.
Saves, estimated: ± 2 hours a weekReview responder
Answers Google reviews in your tone: a thank-you for a good one, an invitation for a poor one.
Saves, estimated: ± 30 minutes a week
Frequently asked questions
Where does the chatbot get its answers?
From the documents and FAQs you give it: your website, your manuals, your terms. If the answer is not there, it says so and hands over to a colleague.
Does this work on WhatsApp too?
Yes, through WhatsApp Business. The WhatsApp assistant answers on your business number and hands over to a person when the customer asks.
Who answers a complaint?
A person. The complaint handler summarises the complaint and drafts a reply; you decide what to offer the customer.