Connecting Trengo with Altramano means: the Trengo integration connects Altramano to your Trengo inbox through an API token. Conversations and contacts are read, replies and notes prepared and conversations assigned or closed, all in your own environment in Amsterdam and with approval wherever you want it.
Every question from WhatsApp, mail or chat is answered from scratch.
With every new conversation a draft reply from your own knowledge is ready as an internal note; an employee approves and sends.
A colleague divides the inbox by hand.
A new conversation is recognised by subject and urgency and assigned to the right person or the right team.
An angry customer only stands out once it escalates.
The tone of a new conversation is recognised; an angry message gets a label and a notification to the team leader.
A new customer in the inbox is put into the CRM by hand.
A new contact in Trengo is reported and prepared for your CRM.
Someone counts the conversations per channel by hand every week.
The conversations are pulled and put in your mailbox or Teams as a weekly overview per channel and status.
A draft reply on every new conversation. Now: every question from WhatsApp, mail or chat is answered from scratch. With Altramano: with every new conversation a draft reply from your own knowledge is ready as an internal note; an employee approves and sends. The agent does this with Trengo through API key, in your own environment in Amsterdam. Whatever goes out or gets booked, it puts to you first: you say yes, then it runs. Every run is in Runs.
With an API token from your Trengo account (Settings → API tokens). The token is stored encrypted.
Only if you set it up that way. By default a reply is ready as an internal note in Trengo and waits for a yes; every run is in Runs.
Yes: delete the token in Trengo or the integration in Altramano under Integrations. Both take effect immediately.
Yes. You choose it in your environment under Integrations and connect in a few minutes.
Then there is the general HTTP integration, or we extend the integration if the system has an API.
