Connecting Customer service with AI

Ticket integrations turn a mail or a message into a ticket, keep the status up and give a notification when something gets stuck.

Connecting Customer service in Altramano means: ticket integrations turn a mail or a message into a ticket, keep the status up and give a notification when something gets stuck.

Answers come from your own knowledge and go out through approval. Zendesk and Trengo are ready; Freshdesk, Intercom and Crisp we switch on as soon as you need them.

Integrations in customer service
In this category	Aantal
Koppelingen	19
On straight away	2
We switch it on as soon as you need it	17

Ready right away (2)

Zendesk
Create, update and follow tickets in Zendesk, with triggers on new or changed tickets.
your own details · 18 actions · 10 triggers
Trengo
Reading conversations, messages, contacts and profiles in Trengo, creating contacts and conversations, sending a message or an internal note and assigning or closing a conversation, with a trigger on every new conversation.
API key · 12 actions · 1 trigger

What an AI agent does with this

A draft reply on every new conversation (Trengo). Now: every question from WhatsApp, mail or chat is answered from scratch. With Altramano: with every new conversation a draft reply from your own knowledge is ready as an internal note; an employee approves and sends. The agent works with Trengo through API key, in your own environment in Amsterdam. Whatever goes out or gets booked, it puts to you first.

Everything runs in your own environment in Amsterdam. You set the limit: what falls within it runs by itself; what falls outside it comes to you first. Every run is there to read back step by step in Runs.

Read what an AI agent does for your team

We switch it on as soon as you need it (17)

Show all 17 integrations

AI AnswerAI telephony: having calls conducted and pulling transcripts.API key · 6 actions
AidbaseCustomer service with AI: filling a knowledge base and making chatbot answers.API key · 7 actions · 8 triggers
BonjoroSend personal video messages to happy customers.your own details · 2 actions
CrispCustomer chat and helpdesk: conversations and contacts.your own details · 7 actions · 2 triggers
Fliqr AIAn omnichannel AI chatbot that improves interactions with customers through WhatsApp, Facebook, Instagram, Telegram and 6 other platforms.API key · 3 actions
FreshdeskPull tickets from Freshdesk by status, request a ticket's status and look up contact details.your own details · 6 actions
FreshserviceIT service desk: tickets and assets.your own details · 12 actions · 8 triggers
FrillCollect feedback, manage ideas and publish announcements with Frill.API key · 9 actions · 2 triggers
FrontShared inbox for teams: conversations, tags and comments.API key · 22 actions · 5 triggers
GorgiasHelpdesk platform for webshop teams to manage tickets, customers and support conversations.your own details · 7 actions
Help ScoutHelpdesk: conversations, customers and notes.logging in to the service · 9 actions · 4 triggers
IntercomCustomer messaging platform for sales, marketing and support.logging in to the service · 26 actions · 22 triggers
KustomerCreate and manage Kustomer customers, conversations and custom objects.API key · 6 actions
PylonCustomer service for B2B: your own API calls.API key · 1 action
Respond.ioCustomer conversations through WhatsApp and other channels: contacts, tags and assignment.your own details · 9 actions · 7 triggers
WonderchatNo-code AI chatbots for websites.API key · 4 actions · 1 trigger
Zoho DeskCreate a ticket in Zoho Desk, request tickets and look up a contact, with the service's own login.logging in to the service · 4 actions