HR help desk
Answers employees' questions about arrangements from your own staff handbook, with the source attached.
Saves, estimated: ± 1 hour a week
HR help desk is an AI agent from Altramano for HR. An AI agent does a task that involves reading, assessing or writing, such as assessing an enquiry or drafting a reply. It puts it in front of you, or does it itself if you want it to.
What it does
- Reads your staff handbook, your collective agreement texts and your arrangements.
- Answers an employee's question with a reference to the place in the handbook.
- Says so when something is not in the documents and then refers to the right colleague.
- Keeps track of which questions are asked often.
An example
- In
- A question in the Studio: how many days of care leave can I take and how do I request it?
- Out
- The answer from your handbook, with the paragraph attached and the step to request it.
Integrations it uses
Microsoft SharePointFiles, folders and list items in SharePoint, with triggers on new files.
Google DriveRead, upload and move files and folders in Google Drive, with a trigger on a new file.
Microsoft TeamsChannels, chats and messages in Teams, with triggers on new messages.
SlackSend messages to channels and people in Slack, with triggers on new messages and reactions.
Where the limit lies
It answers only from your own documents and decides nothing; a request always goes to the manager.
Templates it bundles
| Sjabloon | Soort | What it does |
|---|---|---|
| Staff handbook questions | AI agent | An assistant that answers questions about staff arrangements from your own handbook. |
Frequently asked questions
Does it invent rules?
No. It answers only with what is in your documents and names the source. If it is not there, it says so.
Does it see employees' personal data?
No. It knows the arrangements, not the files. A personal question it refers to the HR colleague.
What if the handbook changes?
You replace the document, and it works with the new version straight away.